Privacy Policy

1. Introduction

cutQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials
• Booking and queue history
• Location data (with your consent)
• Payment information (processed securely through our payment providers)
• Communications with us or through our Service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process bookings and queue entries
• Send you notifications about your appointments and queue position
• Communicate with you about products, services, and promotions
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers who assist in our operations
• Business partners (barbershops, salons, clinics) you interact with
• Law enforcement when required by law
• Other parties with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@cutq.au